Empowering the Front Line Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff front line, front-line people, bottom-up budgeting, knowledge revolution, knowledge skills, knowledge creation  
   

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Empowering the Front Line

 "
  • How can you best leverage your employees' insights and knowledge?
  • Can you reshape your organization to include more employee input?
  • How do you make all workers "knowledge workers"?"

    Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff

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    You'll find in-depth information on the following topics at this site:

    front line
    front-line people
    bottom-up budgeting
    knowledge revolution
    knowledge skills
    knowledge creation
    who decides
    empowering representatives
    fear workplace
    knowledge-creating company
    empowering front
    empowering front line
    customer service
    out workplace
    financial empowerment
    boundaryless organization
    knowledge advantage
    knowledge-enabled organization
    web inclusion
    real meaning
    meaning empowerment
    empowerment transferring
    transferring authority
    authority front-line
    real meaning empowerment
    meaning empowerment transferring
    empowerment transferring authority
    transferring authority front-line
    authority front-line people
    saving money
    money bottom-up
    saving money bottom-up
    money bottom-up budgeting
    management processes
    processes knowledge
    management processes knowledge
    processes knowledge creation
    shifting authority
    authority point
    point impact
    impact who
    shifting authority point
    authority point impact
    point impact who
    impact who decides
    experience fear
    experience fear workplace
    Knowledge & Learning
    Empowering the Front Line
    Core competencies
    Core rigidities
    Creative thinking
    Explicit knowledge
    Failing forward
    Innovation and creativity
    Innovation process
    Intellectual capital
    Knowledge management
    Knowledge sharing
    Knowledge transfer
    Knowledge worker
    Learning organizations
    Learning orientations
    Organizational intelligence
    Organizational memory
    Process knowledge
    Systems thinking
    Tacit knowledge


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    The Knowledge Revolution
    "The way in which knowledge has become critical to the way that we do business is nothing short of a revolution."
    From: The Knowledge Advantage; ; 1999 Capstone Publishing Limited
    The Real Meaning of Empowerment: Transferring Authority to the Front-Line People
    "Information technology demands that operators have the power to make decisions if they are to take advantage of its speed."
    From: The Web of Inclusion; Sally Helgesen; 1995 Doubleday Broadway Books
    Knowledge and Skills
    "The ability to solve customer problems comes not just from the training curriculum, but from employees' knowledge of their customers and their customers' businesses."
    From: The Knowledge-Enabled Organization; Daniel Tobin; 1998 Amacom
    Saving Money Through Bottom-Up Budgeting
    "The essence of bottom-up budgeting is to have people who are close as possible to the provision of service responsible for budget development and implementation."
    From: Financial Empowerment ; Peter Brinckerhoff; 1996 John Wiley & Sons, Inc.
    Management Processes for Knowledge Creation
    "Middle managers are the true "knowledge engineers" of the knowledge-creating company"
    From: The Knowledge-Creating Company; Ikujiro Nonaka; 1995 Oxford University Press
    Shifting Authority to the Point of Impact: Who Decides What
    "Place decisions as close to the action as possible."
    From: The Boundaryless Organization; Ron Ashkenas; 1995 Jossey-Bass
    Empowering Representatives
    "The necessary skills for your front-line people's empowerment should be given by coaches and upper management during the initial training, and constantly reinforced through incentives and team-building activities."
    From: Breakthrough Customer Service; Stanley Brown; 1997 John Wiley & Sons, Inc.
    The Experience of Fear in the Workplace
    "By examining what people are reluctant to speak up about and why, we have an opportunity to see how fear prevents them from doing their best at work. "
    From: Driving Fear Out of the Workplace; Kathleen Ryan; 1998 Jossey-Bass
     
    Key Phrases in this Suite:
    front line, front-line people, bottom-up budgeting, knowledge revolution, knowledge skills, knowledge creation, who decides, empowering representatives, fear workplace, knowledge-creating company, empowering front, empowering front line, customer service, out workplace, financial empowerment, boundaryless organization, knowledge advantage, knowledge-enabled organization, web inclusion, real meaning, meaning empowerment, empowerment transferring, transferring authority, authority front-line, real meaning empowerment, meaning empowerment transferring, empowerment transferring authority, transferring authority front-line, authority front-line people, saving money, money bottom-up, saving money bottom-up, money bottom-up budgeting, management processes, processes knowledge, management processes knowledge, processes knowledge creation, shifting authority, authority point, point impact, impact who, shifting authority point, authority point impact, point impact who, impact who decides, experience fear, experience fear workplace, Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff


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    Knowledge & Learning
    Book Summaries

    The Accelerated Learning Fieldbook Making the Instructional Process Fast, Flexible, and Fun | Lou Russel|1999
    Action Learning How the World's Top Companies Are Re-Creating Their Leaders and Themselves | David Dotlich, James Noel|1998
    Adaptive Enterprise Creating and Leading Sense-and-Respond Organizations | Stephan Haeckel|1999
    Benchmarking for Best Practice Continuous Learning Through Sustainable Innovation | Mohamed Zairi|1996
    Building the Learning Organization A Systems Approach to Quantum Improvement and Global Success | Michael Marquardt|1996
    Common Knowledge How Companies Thrive by Sharing What They Know | Nancy Dixon|2000
    Competence-Based Competition | Gary Hamel, Aime Heene|2000
    Corporate Amnesia Keeping Know-How in the Company | Arnold Kransdorff|1998
    Corporate Instinct Building a Knowing Enterprise for the 21st Century | Thomas Koulopoulos, Richard Spinello, Wayne Toms|1997
    Corporate Quality Universities Lessons in Building a World-Class Work Force | Jeanne Meister|1994
    Corporate Universities Lessons in Building A World-Class Workforce | Jeanne Meister|1998
    The Creative Priority Driving Innovative Business in the Real World | Jerry Hirshberg|1998
    The Distributed Mind Achieving High Performance Through the Collective Intelligence of Knowledge Work Teams | Kimball Fisher, Mareen Duncan Fisher|1998
    E-Learning Strategies for Delivering Knowledge in the Digital Age | Marc Rosenberg|2001
    Effective Training Strategies A Comprehensive Guide to Maximizing Learning in Organizations | Adelaide Davis, James Davis, Fred Van Wert|1998
    Enabling Knowledge Creation How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation | Georg Von Krogh, Kazuo Ichijo, Ikujiro Nonaka|2000
    Evaluating Training Programs The Four Levels | Donald Kirkpatrick|1998
    The Hidden Intelligence Innovation Through Intuition | Sandra Weintraub|1998
    High Impact Training Getting Results and Respect | Todd Lapidus|2000
    How Organizations Learn An Integrated Strategy for Building Learning Capability | Anthony DiBella, Edwin Nevis|1998
    How To Get Ideas Jack Foster|1996
    Human Capital What Is It and Why People Invest It. | Thomas Davenport|1999
    If Only We Knew What We Know The Transfer of Internal Knowledge and Best Practice | Carla O'Dell, Grayson|1998
    Imagin-i-zation New Mindsets for Seeing, Organizing, and Managing | Gareth Morgan|1993
    Imagination Engineering Your Toolkit for Business Creativity | Brian Clegg, Paul Birch|1996
    The Infinite Resource Creating and Leading the Knowledge Enterprise | William Halal|1998
    Information Ecology Mastering the Information and Knowledge Environment | Thomas Davenport|1997
    Innovation and Entrepreneurship Peter Drucker|1993
    Innovation Management Strategies, Implementation, and Profits | Allan Afuah|1998
    The Innovation Premium How Next-Generation Companies Are Achieving Peak Performance and Profitability | Ronald Jonash, Tom Sommerlatte|1999
    Innovation Strategy for the Knowledge Economy The Ken Awakening | Debra Amidon|1997
    Intellectual Capital Realizing Your Company's True Value by Finding Its Hidden Brainpower | Leif Edvinsson, Michael Malone|1997
    The Intelligence Advantage Organizing for Complexity | Michael McMaster|1996
    Intelligent Enterprise A Knowledge and Service Based Paradigm for Industry | James Brian Quinn|1992
    The Intelligent Organization Engaging the Talent & Initiative of Everyone in the Workplace | Gifford Pinchot, Elizabeth Pinchot|1994
    Jamming The Art and Discipline of Business Creativity | John Kao|1997
    The Knowing Organization How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions | Chun Wei Choo|1998
    The Knowing-Doing Gap How Smart Companies Turn Knowledge into Action | Jeffrey Pfeffer, Robert Sutton|1999
    The Knowledge Advantage 14 Visionaries Define Marketplace Success in the New Economy | Dan Holtshouse, Rudy Ruggles|1999
    Knowledge Assets Securing Competitive Advantage in the Information Economy | Max Boisot|1998
    The Knowledge Dividend Creating High-Performance Companies Through Value-Based Knowledge Management | Rene Tissen, Daniel Andriessen, Frank Lekanne Deprez|2000
    Knowledge Emergence Social, Technical, and Evolutionary Dimensions of Knowledge Creation | Ikujiro Nonaka, Toshihiro Nishiguchi|2001
    The Knowledge Engine How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge | Lloyd Baird, John Henderson|2001
    The Knowledge Evolution Expanding Organizational Intelligence | Verna Allee|1997
    Knowledge in Organizations Resources for the Knowledge-Based Economy | Laurence Prusak|1997
    The Knowledge Management Fieldbook | Wendi Bukowitz, Ruth Williams|1999
    Knowledge Management Strategies | Jerry Honeycutt|2000
    Knowledge Networking Creating the Collaborative Enterprise | David Skyrme|1999
    The Knowledge-Creating Company How Japanese Companies Create the Dynamics of Innovation | Ikujiro Nonaka, Hirotaka Takeuchi|1995
    Knowledge-Driven Work Unexpected Lessons from Japanese and United States Work Practices | Joel Cutcher-Gershenfeld, Michio Nitta, Betty Barrett, al|1998
    The Knowledge-Enabled Organization Moving From "Training" to "Learning" to Meet Business Goals | Daniel Tobin|1998
    A Little Knowledge Is a Dangerous Thing Understanding Our Global Knowledge Economy | Dale Neef|1999
    Machine Learning and Data Mining Methods and Applications | Ryszard Michalski, Ivan Bratko, Miroslav Kubat|1998
    Managing Knowledge Building Blocks for Success | Gilbert Probst, Steffen Raub, Kai Romhardt|1999
    Mastering the Art of Creative Collaboration Robert Hargrove|1998
    Mastering the Dynamics of Innovation | James Utterback|1996
    The Minding Organization Bring the Future to the Present and Turn Creative Ideas into Business Solutions | Moshe Rubinstein, Iris Firstenberg|1999
    The New Organizational Wealth Managing & Measuring Knowledge-Based Assets | Karl Erick Sveiby|1997
    Organizational Learning Capability Generating and Generalizing Ideas with Impact | Arthur Yeung, David Ulrich, Stephen Nason, Mary Ann Von Glinow|1998
    Positive Turbulence Developing Climates for Creativity, Innovation, and Renewal | Stanley Gryskiewicz|1999
    Post-Capitalist Society Peter Drucker|1993
    Presenting to Win A Guide for Finance and Business Professionals | Khalid Aziz|2000
    Profiting From Intellectual Capital Extracting Value from Innovation | Patrick Sullivan|1998
    The Race to the Intelligent State Charting the Global Information Economy into the 21st Century | Michael Connors|1997
    Running Training Like a Business Delivering Unmistakable Value | David van Adelsberg, Edward Trolley|1999
    Seeing Systems Unlocking the Mysteries of Organizational Life | Barry Oshry|1996
    Smart Business How Knowledge Communities Can Revolutionize Your Company | Jim Botkin|1999
    The Smart Organization Creating Value through Strategic R&D | Jim Matheson, David Matheson|1998
    Smart Things to Know About Knowledge Management | Thomas Koulopoulos, Carl Frappaolo|1999
    The Social Life of Information | John Seely Brown, Paul Duguid|2000
    The Strategic Management of Intellectual Capital | David Klein|1998
    The Thinking Manager's Toolbox Effective Processes for Problem Solving & Decision Making | William Altier|1999
    The Ultimate Book of Business Creativity 50 Great Thinking Tools for Transforming Your Business | Ros Jay|2000
    The Ultimate Book of Business Thinking Harnessing the Power of the World's Greatest Business Ideas | Des Dearlove|2000
    Value-Driven Intellectual Capital How to Convert Intangible Corporate Assets into Market Value | Patrick Sullivan|2000
    The Web Learning Fieldbook Using the World Wide Web to Build Workplace Learning Environments | Valorie Beer|2000
    Web Warehousing and Knowledge Management | Rob Mattison, Brigitte Kilger-Mattison|1999
    Web-Based Training Using Technology to Design Adult Learning Experiences | Margaret Driscoll|1998
    Wellsprings of Knowledge Building and Sustaining the Sources of Innovation | Dorothy Leonard|1998
    When Sparks Fly Igniting Creativity in Groups | Dorothy Leonard, Walter Swap|1999
    Winning through Innovation A Practical Guide to Leading Organizational Change and Renewal | Michael Tushman, Charles O'Reilly|1997
    Working Knowledge How Organizations Manage What They Know | Thomas Davenport, Laurence Prusak|1998



    Knowledge & Learning
    Book Extract Suites
    Each Suite contains extracts from 3 to 10 books focused on a single business concept

  • Managing Knowledge, Information & Data
    • Knowledge Management Carla O'Dell, Rene Tissen, Daniel Andriessen, Frank Lekanne Deprez, Thomas Hargraves, Edward Wakin, Grayson, Wendi Bukowitz, Ruth Williams, James Cortada, Thomas Davenport, Laurence Prusak, David Klein, Vivek Ranadive
    • Linking Knowledge & Technology Jerry Luftman, Virginia O'Brien, Willliam Schiemann, John Lingle, Thomas Davenport, Daniel Tobin, Karl Erick Sveiby, Liam Fahey, Michael Marquardt, Dorothy Leonard
    • Information Overload Jack Trout, Don Tapscott, Thomas Hargraves, Edward Wakin, Haim Mendelson, Johannes Ziegler, James Cortada, Thomas Davenport, Alex Lowy, David Ticoll, Robert Simons, Edgar Schein, Mareen Duncan Fisher, Kimball Fisher, Jim Taylor, Watts Wacker
  • The Learning Organization
    • Fostering Effective Learning Jim Botkin, (Tony) Bates, Lou Russel, Karen Watkins, Victoria Marsick, David Nadler, Elise Walton, Jerome Finnigan, Robert Bruce Shaw, James Davis, Adelaide Davis, Fred Van Wert, Lois Zachary, Glenn Parker, Michael Marquardt
  • Coaching & Mentoring
    • Effective Coaching Brad Humphrey, Jeff Stokes, James Flaherty, Peter Cairo, Laura Whitworth, Henry Kimsey-House, Phil Sandahl, Dennis Kinlaw, Nathaniel Boughton, Jerry Gilley, David Dotlich, Paul Green, Ann Maycunich
    • The Mentoring Relationship Chip Bell, David Thomas, John Gabarro, Peggy Simonsen, Carolyn Duff, Frederic Hudson, Patricia Fritts, Lois Zachary
    • Sharing Knowledge Jim Botkin, Carla O'Dell, Joel Cutcher-Gershenfeld, Michio Nitta, Betty Barrett, al, Grayson, Thomas Stewart, Thomas Davenport, Mareen Duncan Fisher, Kimball Fisher, Max Boisot
  • Leveraging Employee Knowledge
    • Managing Specialization John Macdonald, Michael Tushman, Marie McIntyre, Jay Galbraith, David Nadler, Sumantra Ghoshal, Christopher Bartlett, Douglas Smith, James Brian Quinn, Peter Drucker
    • Empowering the Front Line Ikujiro Nonaka, Hirotaka Takeuchi, Peter Brinckerhoff, Sally Helgesen, Stanley Brown, Daniel Tobin, Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr, Kathleen Ryan, Daniel Oestreich
    • Total Quality Management & Beyond Susan Albers Mohrman, Dick Grote, Jeremy Main, William Grimes, Richard Ludwig, Jerry Wind, Karen Watkins, Victoria Marsick, Gerald Ledford, Edward Lawler, Robert Rodin, Mohamed Zairi
  • Fostering Ideas & Creativity
    • Creative Collaboration Robert Hargrove, Jerry Hirshberg, Walter Swap, Ros Jay, Ralph Stacey, James Brian Quinn, Jordan Baruch, Karen Anne Zien, Dorothy Leonard
    • The Creativity Challenge James Utterback, Jerry Hirshberg, Walter Swap, Barry Z Posner, Paul Taffinder, Alan Robinson, Sam Stern, Jim Kouzes, Ralph Stacey, John Kao, Peter Drucker, Dorothy Leonard
  • Corporate Training & Education
    • Aligning Training & Organizational Goals Alan Weiss, John Schuster, Jill Carpenter, Arun Maira, Peter Scott-Morgan, Harry Jackson, Normand Frigon, Carolyn Nilson, Todd Lapidus, James Davis, Adelaide Davis, Fred Van Wert, Mark Clemente, David Greenspan, David van Adelsberg, Edward Trolley
    • Learning in Groups John Carlos, Alan Randolph, Karen Watkins, Victoria Marsick, Edgar Schein, Susan Nash, Ken Blanchard, James Davis, James Davis, Adelaide Davis, Adelaide Davis, Fred Van Wert, Thomas Davenport, Glenn Parker
  • Knowledge Management & Technology
    • Technology & Knowledge Distribution Bart Victor, Andrew Boynton, Carla O'Dell, (Tony) Bates, Grayson, Haim Mendelson, Johannes Ziegler, Richard Spinello, Wayne Toms, Arnold Kransdorff, Thomas Davenport, Daniel Tobin, Mareen Duncan Fisher, Kimball Fisher, Laurence Prusak, Thomas Koulopoulos
  • Linking Learning & Profits
    • Learning for Growth & Profit Bart Victor, Andrew Boynton, Arun Maira, Peter Scott-Morgan, Arthur Yeung, Stephen Nason, Mary Ann Von Glinow, Lou Russel, Wendi Bukowitz, Ruth Williams, James Moore, David Ulrich, Robert Aubrey, Paul Cohen, Thomas Davenport, Michael McMaster
    • Valuing Intellectual Capital Michael Malone, Jane Fraser, Lowell Bryan, Jeremy Oppenheim, Wilhelm Rall, Wendi Bukowitz, Ruth Williams, Patrick Sullivan, Thomas Stewart, Leif Edvinsson, Jeremy Hope, Tony Hope, Max Boisot
  • Learning from Partners & Customers
    • Learning from Partners Marshall Goldsmith, Jac Fitz-Enz, John Harbison, Peter Pekar, John Conlon, Melissa Giovagnoli, Bernard Garrette, Richard Beckhard, Frances Hesselbein, Charles Poirier, Stephen Reiter, Robert Spekman, Lynn Isabella, Pierre Dussauge, Dorothy Leonard
    • Learning from Customers Richard Whiteley, Diane Hessan, Christopher Gardner, Daniel Stowell, Haim Mendelson, Johannes Ziegler, Philip Weinzimer, Joseph Pine, James Gilmore, Stanley Brown, Debra Amidon, Douglas Gantenbein
    • See additional works by: Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff, Empowering the Front Line

    You'll find in-depth information on the following topics at this site:

    Empowering the Front Line, Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff, front line, front-line people, bottom-up budgeting, knowledge revolution, knowledge skills, knowledge creation, who decides, empowering representatives, fear workplace, knowledge-creating company, empowering front, empowering front line, customer service, out workplace, financial empowerment, boundaryless organization, knowledge advantage, knowledge-enabled organization, web inclusion, real meaning, meaning empowerment, empowerment transferring, transferring authority, authority front-line, real meaning empowerment, meaning empowerment transferring, empowerment transferring authority, transferring authority front-line, authority front-line people, saving money, money bottom-up, saving money bottom-up, money bottom-up budgeting, management processes, processes knowledge, management processes knowledge, processes knowledge creation, shifting authority, authority point, point impact, impact who, shifting authority point, authority point impact, point impact who, impact who decides, experience fear, experience fear workplace, Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff, Empowering the Front Line, Knowledge & Learning, Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff, Core competencies, Core rigidities, Creative thinking, Explicit knowledge, Failing forward, Innovation and creativity, Innovation process, Intellectual capital, Knowledge management, Knowledge sharing, Knowledge transfer, Knowledge worker, Learning organizations, Learning orientations, Organizational intelligence, Organizational memory, Process knowledge, Systems thinking, Tacit knowledge, Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff, Knowledge & Learning

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    Empowering the Front Line Stanley Brown, Ikujiro Nonaka, Sally Helgesen, Ron Ashkenas, Kathleen Ryan, Daniel Tobin, Peter Brinckerhoff front line, front-line people, bottom-up budgeting, knowledge revolution, knowledge skills, knowledge creation, who decides, empowering representatives, fear workplace, knowledge-creating company, empowering front, empowering front line, customer service, out workplace

    The Digital Enterprise The Internet Economy Finance & Profitability Strategy & Competition Leadership & Change Products & Services Sales & Marketing Knowledge & Learning Organizing Work & People Career Development