Smart Things to Know About Knowledge Management

"Organizational strength does not come from knowledge of what has worked in the past, but in the ability to continuously regenerate and repurpose the knowledge of an organization, its processes and its markets."

"Knowledge management depends less on the amount of information than on the number of connections that link information and people."

"Intermediation refers to the brokerage function of bringing together those who seek a certain piece of knowledge and those who are able to provide that piece of knowledge."

"Poorly constructed knowledge-bases containing huge amounts of information are unable to meet the specific requests for knowledge posed to them."

"While incentivization is a requisite to knowledge sharing, you must first realize the importance of creating a group within the organization that can help people to find very self-centered reasons for sharing knowledge."

"Although difficult to imagine in the context of today's enterprise, institutionalizing knowledge-sharing as part of the community-building process in an organization is the most advanced form of knowledge leadership."

"If cross-functional communities can survive long enough, their interactions can be institutionalized. Process/project knowledge is captured in a form that allows it to be shared and leveraged across other functions/projects/products."

"Be smart, look beyond knowledge management to re-evaluate the way in which your organization actually applies its knowledge. Strategize towards a future goal, and set the organization's sights on the next plateau."